Privacy Policy

Last updated: 21st July 2026

At The Pug House, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it and your rights under UK data protection law.

Who We Are

The Pug House provides home boarding exclusively for pugs in Malvern, Worcestershire.

If you have any questions about this Privacy Policy or how we use your information, please contact us:

Email:info@thepughousemalvern.com‍ ‍

What Information We Collect

When you contact us or enquire about our services, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Your pug's name, age and relevant care information

  • Any information you provide in your enquiry

  • Booking and communication history

We may also automatically collect limited technical information when you visit our website, such as:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on our website

This information helps us improve our website and services.

How We Use Your Information

We use your information to:

  • Respond to your enquiries

  • Arrange meet and greets and bookings

  • Provide home boarding services

  • Communicate before, during and after your booking

  • Keep records of your bookings

We will only use your information where we have a lawful basis to do so.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only when necessary with:

  • Veterinary practices in the event of an emergency involving your pug

  • Service providers who help us operate our website or email services

  • Legal or regulatory authorities where required by law

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our site.

You can manage or disable cookies through your browser settings.

How We Store Your Information

We take reasonable steps to keep your personal information secure and protect it from unauthorised access, loss or misuse.

We only keep your information for as long as necessary to provide our services or meet legal obligations.

Your Rights

Under UK data protection law, you have the right to:

  • Request correction of inaccurate information

  • Request deletion of your personal information where appropriate

  • Object to or restrict certain processing

  • Request a copy of your personal data

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

Third-Party Links

Our website may include links to third-party websites or social media platforms. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, together with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

The Pug House, Malvern, Worcestershire

Email: info@thepughousemalvern.com